Shipping
All our orders are shipped USPS First Class mail. We do this in order to keep the shipping costs reasonable. There is nothing worse than purchasing a $10 item online, and then find out that it has a $ 5.99 " shipping and handling " fee. On average, a single jewelry item, shipping will be $1.50. Check the " check-out" page for specifics.
USPS Priority Mail ( 2 to 4 day delivery ) is available. A flat rate of $6.95 applies.
We ship to any U.S. Postal address and Post office box, including Alaska, Puerto Rico, the US Virgin Islands and military addresses ( APO's/FPO's). We also ship world wide. Fees are based on item weight and rated of service and differ slightly from country to country. Please feel free to email us at info@PrideID.com for rates. Please include a list of the items that you are interested in and the country that it is being shipped to.
We are very excited to offer seamless processing for standard Air Mail Post orders to Canada! As with shipping to the U.S., on average a single jewelry item will incur a $1.50 shipping fee. We are currently working on Global Priority service and hope to integrate it into our shopping cart by spring. Until then, please email us at info@PrideID.com for Priority shipping rates.
How are orders packaged/labeled?
All orders are shipped securely in a white bubble mailer, a tear-proof plastic mailer or a corrugated cardboard box, depending on the item. The return address label will read UDJC.
Methods of Payment
We accept PayPal for all payments. PayPal is a secure site. Payments methods include Visa, MC, Discover and AmEx, as well as ECheck. ( We use it for both personal and business use). PayPal is used by over 31 million members worldwide, and as the global leader in online payments, they offer a secure and reliable environment for making online payments. You are not required to have an account thru PayPal to use this service. There is no charge or fee to make a payment.
PayPal developed the world's most advanced proprietary fraud-prevention system to ensure the security of any personal or transaction information in their payment network. PayPal uses 128-bit encryption.
It is their policy, and ours, to never share personal account information with anyone.
If you do not feel comfortable using PayPal, you may print a copy of the order page and mail it to P.O. Box 1445 Warren, MI 48090. IF MAILING IN YOUR ORDER- Please make all payments out to UDJC.
You may also email your order to us at sales@PrideID.com.
Returns
We want you to be happy with your purchase. If the item that you ordered is not what you are looking for, please return it within 30 days of placing your order to our P.O. Box, and we will gladly refund your money, less any shipping costs.
DUE TO MICHIGAN HEALTH LAWS- THERE ARE NO RETURNS ON EARRINGS OR BODY PIERCING JEWELRY. If you have any questions, please inquire in advance.
* PLEASE NOTE: If your item is damaged during shipping or you receive a defective item, please notify us right away for a prompt replacement at no charge. Please notify us of any issues at custsvc@PrideID.com .
Our Guarantee
|
We guarantee our colors not to fade on any of our handcrafted jewelry products. Period.
We use only the best materials available and we are constantly upgrading our products whenever possible. Only glass beads and stone beads are used in our products, never plastic or unfired ceramics. All Sterling Silver materials are .925 pure, and our Gold is 14K fill. All body jewelry is surgical steel. Lobster clasps are only used, as they are the most sturdy and hold up best over time. |
We guarantee all the products that we make. If you happen to receive an item with a missing/cracked bead, bent/missing post, bad clasp or other structural flaw, we will gladly replace it up to 6 months from your purchase date. Simply send us back what you've got, and we will repair or replace it ( at our descretion ) free of charge.
Privacy Policy
All information is kept strictly confidential. No information is submitted to any company for mailing lists or other purposes, for any reason. If you are receiving e-mail updates from our site, you may opt out at any time by notifying us.
