Welcome to PrideID.com!
PrideID- Handcrafted Gay and Lesbian Pride Jewelry
FAQ's- Answers to those lingering questions...

 

 

 Shipping

All our orders are shipped USPS First Class mail. We do this in order to keep the shipping costs reasonable. There is nothing worse than purchasing a $10 item online, and then find out that it has a $ 5.99 " shipping and handling " fee. On average, shipping for a single jewelry item will be $2.00

BRAND NEW- All orders shipping First Class within the U.S, now never cost more than $5.95! Simply select the "$5.95 First Class Flat Rate" at check out. USPS Priority Mail ( 3 to 5 day delivery ) is available. A flat rate of  $7.99 to U.S. orders applies.

 We ship to any U.S. Postal address and Post office box, including Alaska, Puerto Rico, the US Virgin Islands and military addresses ( APO's/FPO's). We also ship world wide. Fees are based on item weight and rated of service and differ slightly from country to country. Please feel free to email us at info@PrideID.com for rates. Please include a list of the items that you are interested in and the country that it is being shipped to.

 

Do you ship outsite the US?    

Absolutely! International First Class and Priority are available for all countries. Due to the recent rate raises by the US Postal Service for all International packages, all shipping options are listed as First Class International. Priority rates vary by both weight and country. If you would like a quote for Priority rate for your order, please let us know prior to ordering and we will gladly get you a quote. 

Due to the International rate increase, we offer a Flat Rate International option to all countries. Please choose your best rate at checkout.

 

How are your orders packaged? Do you ship discretely?

 We respect your privacy. All orders are shipped securely and discretely  in either a plain bubble mailer,  tear-proof plastic mailer or corrugated cardboard box, depending on the item. The return address label will be from our parent company UDJC.

 

What are your methods of payment?  

We accept PayPal for all payments. PayPal is a secure site, and even we as the retailer do not see your payment information. All major charge cards and EChecks are accepted. PayPal is used by over 87 million members worldwide and offer a secure and reliable environment for making online payments.

You do not have an account thru PayPal to use this service. There is no charge or fee to make a payment.

 

 It is their policy, and ours,  to never share personal account information with anyone.

For your convenience, you can also mail in your order as well. Simply proceed to the checkout and you will be given the option to print and mail in your order. Our mailing address is:

PrideID  5110 Fox Hill Drive, Sterling Heights MI 48310                                   

Please make all payments out to UDJC. Personal checks and money orders  are accepted.

You may also email your order to us at  sales@PrideID.com.

 

We do also accept charge payments thru our manual processor. Although secure, this method of payment is not immediate. Any mis-keyed information (either card number or expiration date) will result in prosessing delays. Declined payments will also result in processing delays. Orders with either invalid or declined payments will be notified by email.

 

 

How will the charge appear on my statement?

 

Charges made manually (not paid thru PayPal) will be processed thru our parent company, Uniquely Different Jewelry Creations and will appear on the billing as:

UNIQUELY DIFFERENT JEW STERLING HEIG MI
 

 

What is your return policy?

 

     We want you to be happy with your purchase. If the item that you ordered is not what you are looking for, please return it within 30 days of placing your order, and we will gladly refund your money, less any shipping costs.

DUE TO MICHIGAN HEALTH LAWS- THERE ARE NO RETURNS ON EARRINGS OR BODY PIERCING JEWELRY. If you have any questions, please inquire in advance.

 * PLEASE NOTE: If your item is damaged during shipping or you receive a defective item, please notify us right away for a prompt replacement at no charge. Please notify us of any issues at custsvc@PrideID.com .

 

 

Our Guarantee
 

     We guarantee our colors not to fade on any of our handcrafted jewelry products. Period.

     We use only the best materials available and we are constantly upgrading our products whenever possible. Only glass beads and stone beads are used in our products, never plastic or unfired ceramics. All Sterling Silver materials are .925 pure, and our Gold is 14K fill. All body jewelry is surgical steel. Lobster clasps are only used, as they are the most sturdy and hold up best over time.

 

    We guarantee all the products that we make. If you happen to receive an item with a missing/cracked bead, bent/missing post, bad clasp or other structural flaw, we will gladly replace it up to 6 months from your purchase date. Simply send us back what you've got, and we will repair or replace it ( at our descretion ) free of charge. 

 

What is your privacy policy?

All information is kept strictly confidential. No information is submitted to any company for mailing lists or other purposes, for any reason. If you are receiving e-mail updates from our site, you may opt out at any time by notifying us.